Newsroom

Steven Ramirez

CEO & President

As head of business operations, Steven leads teams of data analytics and strategic communications consultants who help clients leverage social media and improve customer experience with text analytics and effective communications to drive customer acquisition, improve service, and increase community engagement. More...

Contact

Beyond the Arc, Inc.
2600 Tenth Street, Suite 616
Berkeley, CA 94710

Phone: 877.676.3743

Email:  

Resources

	Beyond the Arc Overview (PDF)
	Logo (high res - EPS) Logo (high res - JPG)
	Headshots - Steven Ramirez (v1 - high res JPG) (v2 - high res JPG - shown above)

Case Studies

	American Express Applying Social Media Analytics to Evaluate Link, Like, Love
	American Express How Can You Maximize Engagement on Facebook?
	JP Morgan Chase Corporate Challenge: Can Social Media Increase the Value of Sponsorships?
	Bank of America Insights Make a Case for Analyzing Social Media Comments

Press Releases

	2.14.12 - Beyond the Arc, Clarabridge Bolster Financial Institutions’ Product Offerings Using Social Media and Customer Feedback Data
	1.3.12 - Beyond the Arc, Attensity Help Businesses Turn Social Media Data and Customer Feedback into Actionable Insights
	10.25.11 - Beyond the Arc Launches Service for Social Customer Insights
	10.20.11 - (Media Advisory) Expert Steve Ramirez: How Social Media Data Strengthens Customer Relationships, Grows Business
	10.11.11 - Beyond the Arc Taps Gnip to Fuel Social Media Data Mining

Featured Articles

	Jan 2012 - (Transaction News) - Banking Industry 2012 Predictions/Outlooks
	1.18.12 - (BAI Banking Strategies) - Social Media for the Bottom Line
	1.16.12 - (ABA Banking Journal) - Making Sense of It All: Don’t underestimate social media impact
	1.16.12 - (CU Management) - The State of Social Media for Credit Unions
	1.4.12 - (TMCnet) - Beyond the Arc Selects Attensity's CEM Solutions
	1.3.12 - (Bank Tech News) - Social Media's Passive Risk
	1.3.12 - (Bank Tech News) - Beyond the Arc, Attensity Partner on Social Media Analytics
	1.3.12 - (Destination CRM) - Beyond the Arc, Attensity Team Up
	12.23.11 - (Tom Anderson Market Research) - Social Media AND Text Analytics
	Dec 2011- (Bank News) - Service Evaluates Social Media Campaigns
	11.10.11 - (Google+) - Benchmarking Text Analytics for Social Media Success
	11.10.11 - (The Faster Times) - Text Analytics Summit West Kicks Off
	11.10.11 - (The Fried Side) - Financial Services & Social Media
	10.25.11 - (Social Business Today) - Beyond the Arc releases social media mining tool
	10.21.11 - (Credit Union News) - Technology and Marketing
	6.16.11 - (CXPA) - Customer Experience Professionals Association Announces 10 New Founding Corporate Members
	10.11.10 - (Communications Blog) - Change Management in Changing Times: A Q&A with Employee Communications Pros

Prior Events

• Podcast: Social Media Analytics Summit, April 2011 
• Featured speaker on benchmarking social media efforts,
  West Coast text Analytics Summit, 2011, San Jose, CA
• Featured speaker on measuring success in social media,
  ABA Conference, 2011, San Antonio, TX
• Featured speaker on social media analytics, Predictive Analytics World, 2011, New York, NY
• Featured speaker on Voice of the Customer best practices, Predictive Analytics World 2011, San Francisco
• Guest lecturer on predictive analytics and text mining,
  San Jose State University, 2011  More...
• Sponsor, Business Analytics track, Information on Demand, 2010
• Featured speaker on Managing Customer Experience During a Merger, Silicon Valley Integration Group, 2010