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Events
Join us at national events where we'll share insights and innovative strategies about
data analytics and social media analysis.
We welcome the opportunity to meet with you while we're on the road - give us a
call or email.
Upcoming Events
Event |
Dates |
Location |
Our Presentation |
Details coming soon... |
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Recent Events
Event |
Dates |
Location |
Our Presentation |
Clarabridge Customer Connections (C3) |
March
2012 |
Miami, FL |
"Incorporating the customer lifecycle and multichannel interactions into your VOC efforts" More...
Steve Ramirez (CEO of Beyond the Arc) and Michelle Leschisin (SVP Marketing, Wells Fargo Insurance) will discuss the strategy work required at the outset of your VOC effort to ensure a successful implementation.
Beyond the Arc works with leading text analytics tools like Clarabridge to provide even greater customer experience services to our joint clients. We provide strategic analysis of the customer experience by understanding customer interactions with the organization across the lifecycle. We then help clients prioritize analyses leading to impactful actionable insights.
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West Coast Text Analytics Summit |
Nov
2011 |
San Jose,
CA |
"Benchmarking Your Social Media Efforts
to Define Success Metrics
" More...
Over the last few years, leading institutions have implemented consumer engaging programs across the major social media platforms, such as Facebook, Twitter, and YouTube. As much of this data is publicly available, savvy teams now have the power to collect customer comments from social media platforms and couple it with text and other analytics processes to establish an internal benchmark which measures the health of their social media programs.
Attend this session to:
- Build benchmarks for your social media engagement strategy
- Understand the metrics that define the health of your social media efforts
- Learn how to measure your competitors’ social media efforts against your own
- Hear success stories about benchmarking efforts across social media platforms
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Predictive
Analytics World |
Oct
2011 |
New York,
NY |
"Bank On It! Use Publicly Available
Social Media Data to Strengthen Customer Relationships and Grow
Your Business
More...
Over the last few years, leading institutions have implemented consumer engaging programs across the major social media platforms, such as Facebook, Twitter, and YouTube. As much of this data is publicly available, savvy teams now have the power to collect customer comments from social media platforms and couple it with text and other analytics processes to establish an internal benchmark which measures the health of their social media programs.
Attend this session to:
- Build benchmarks for your social media engagement strategy
- Understand the metrics that define the health of your social media efforts
- Learn how to measure your competitors’ social media efforts against your own
- Hear success stories about benchmarking efforts across social media platforms
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ABA Annual Convention |
Oct
2011 |
San Antonio,
TX |
"How Do You Measure Success in Social Media?"
Over the last few years, leading institutions have implemented consumer engaging programs across the major social media platforms, such as Facebook, Twitter, and YouTube. As much of this data is publicly available, savvy teams now have the power to collect customer comments from social media platforms and couple it with text and other analytics processes to establish an internal benchmark which measures the health of their social media programs.
Attend this session to:
- Build benchmarks for your social media engagement strategy
- Understand the metrics that define the health of your social media efforts
- Learn how to measure your competitors’ social media efforts against your own
- Hear success stories about benchmarking efforts across social media platforms
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