Nina has 20+ years of experience in corporate learning and performance improvement —particularly in retail, commercial and international banking— filling key roles from training manager and facilitator to instructional designer and curriculum advisor. She specializes in helping teams design and develop custom training programs that support an organization's strategic initiatives such as those for communications and customer service. Nina is also a skilled writer, and brings an inventive, customer-focused approach to every project.

Expertise

Corporate training, training management, course development, instructional design, performance improvement, strategic planning, customer communications strategy and writing

Highlights

12 years at Bank of America including VP for Retail Training Programs, managing training of 1,500 financial relationship managers nationwide for the bank’s top consumers and small businesses.

Managed Bank of America training program for branch and customer service managers during the merger with Security Pacific —a program recognized for excellence and effectiveness. It contributed to the bank’s award from the American Society of Training and Development.

Education

Master’s degree in Organization Development.

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Snapshot

Nina Katz

What inspires your work?

I love to write and I care about the customer experience.

What do you love doing in your spare time?

You mean if I had spare time? I like to be active: swim, hike, ride my bike. I also love to read.

Where would you like to go that you haven't been?

I'm an adventure traveler. I'd like to go on a safari in Africa; on an eco-tourist boat down the Amazon, or travel through Australia.

1.877.676.3743 . San Francisco . Silicon Valley . Los Angeles . Seattle . Sitemap